Returns
Return and Refund Policy
1. If you are not satisfied with a product because it is damaged, you can send it back to us for a refund within a period of 14 days after you have received it. Please note that the shipping fee and any additional customs charges (for international returns) are not refunded.
2. If the product is in perfect condition but you do not wish to retain it, you can also send it back within a 14-day period for a refund. In this case, we will charge a 15% restocking and handling fee. We also do not refund the shipping fee.
Special Orders / Out-of-Stock Items
If you purchase or pre-order an item that was out of stock and has been specially ordered or sourced at your request, it will be treated as a special order. As these items are ordered specifically to fulfil your request and are not part of our regular stocked inventory, they are not eligible for return, refund or exchange, except where the item is faulty, damaged on arrival, or not as described.
All returns must be sent back in their original packaging with any labels and swing tags still intact. Any gifts that were provided with the order must also be returned.
Note:
- Refunds are only available within a period of 14 days after you receive the item(s).
- Buyers are responsible for the return shipping costs. We therefore recommend that returned items are sent using a tracked or recorded delivery service. We cannot accept responsibility for items lost in transit.
3. If a product is damaged, you can send it back to us for an exchange provided it is within 30 days of the purchase date. As the buyer, you will pay the shipping costs for returning the original item to us, and we will pay the shipping costs for sending the replacement item to you.
4. If you don't receive your order, we will resend it or you can request a full refund. We send all orders with full tracking, so if the tracking confirms that the order has been delivered to the recipient, you may not be eligible for a replacement or refund.
We reserve the right to charge a handling fee on all items returned for non-quality issues.
To start a return, please contact us at alkhilat@outlook.com, and we will provide you with the return address.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. We will exchange items provided they are returned in the same unworn, unwashed condition, with the swing tag still attached and in the original packaging, within 14 days of receipt. Exchanges requested after this period may not be accepted.
If an item is returned with signs of wear, including perfume, make-up or deodorant marks from trying on the item, the return or exchange will be refused and the item will be sent back to you. We reserve the right to refuse returns and exchanges where these procedures have not been followed.
You can always contact us with any return questions at alkhilat@outlook.com.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be processed back to your original payment method within 14 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at alkhilat@outlook.com.
Cancellation Policy
1. Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.
2. Once your order has been been specially ordered from our supplier or has been shipped, it can no longer be cancelled. You will need to wait until you receive the item before requesting a return, where applicable.
Note:
If you wish to cancel your order, please contact us as soon as possible so we can confirm whether your order has already been processed or shipped.